Keep your website up to date, performing at its best, and secure from malware with Global Media Insight’s expert website maintenance services. With 24 years of experience as a website maintenance agency in Dubai, we are a trusted partner in providing seamless website maintenance services.
Our biggest strength is our dedicated 20-member AMC (Annual Maintenance Contract) team, specializing solely in website maintenance. This team of designers, frontend and backend developers, QA analysts, and an account manager handles every maintenance task with 100% precision and care.
We offer tailored Annual Maintenance Packages (AMC) to suit businesses of all sizes and budgets. Whether you’re a startup, SME, MNC, or government organization, we have the right plan for you. We work across multiple technologies and CMS platforms, including PHP, .NET, JavaScript, WordPress, WooCommerce, Magento, Shopify, and more. With our end-to-end website maintenance services, you can leave the technical aspects of your website to us and focus on growing your business.
Years of Experience
Happy Clients
AMC Team
Global Locations
Brand Likes
At Global Media insight(GMI), we have a dedicated team exclusively for AMC clients, ensuring focused attention and seamless support for all website maintenance needs.
With customized maintenance packages and a flexible, hour-based approach, we offer solutions to businesses of all sizes and industries.
Our bilingual website support in English and Arabic ensures a seamless experience for a diverse audience, especially across the Middle East.
Our Service Level Agreement (SLA) guarantees immediate attention to critical issues, with a 30-minute response time for system-down situations.
We take a proactive approach, conducting regular health checks to detect and fix potential issues before they escalate.
Our team is proficient in multiple technologies and CMS platforms, including WordPress, WooCommerce, Drupal, Umbraco, Laravel, Magento, Shopify, and custom CMS solutions.
Our Annual Maintenance Contract (AMC) services cover everything needed to keep your website secure, updated, and performing at its best. From regular health checks to speed optimization and security updates, our suite of AMC services are designed to ensure your website runs smoothly.
With regular health checks, we ensure your website is performing optimally. We conduct browser and mobile compatibility tests, check for broken links, ensure the enquiry form is processed correctly, and conduct load testing using Google speed test. Moreover, we evaluate the overall performance and check for design breaks that negatively impact the user experience, accessibility, or technical performance.
To ensure the best performance of the website and access the latest features, it is mandatory to manage updates regularly. We install all necessary updates and plugins to ensure the website functions optimally. We identify and remove any unnecessary plugins or source codes that may be affecting the website performance.
Keeping the website aesthetic and visually appealing is key to attracting potential customers. Our AMC services include graphic design support, from website page design to image creation, and infographic design. With our design team that stays updated on the latest design trends, your website’s visuals will stay relevant and engaging.
The dynamic nature of a website calls for frequent content updates. It could be updating the website copy, changing the contact number or updating images. Our AMC design and content team provides full support for adding, editing, and updating content as needed.
Our annual website maintenance contract includes customization support for adding design templates. Along with that, minor customization work like updating images or making small design adjustments is also covered in the contract.
We provide domain and hosting assistance to help you with registering and managing your website’s domain name and the web hosting service. Hosting is not a part of this, only guidance is provided under AMC services.
Development requests include basic feature enhancements, functionality improvements, and HTML design/edits. For tasks requiring more effort, such as optimizations or new module inclusions, we assess the scope, communicate with the client, and proceed after approval.
We provide dedicated support for all requested services covered under our AMC, including website updates, security enhancements, content management, and performance optimizations. Our team ensures timely execution, addressing client needs efficiently while maintaining website stability and functionality.
Regular website uptime monitoring is performed to check and track the website's availability and performance. It helps us detect problems early, minimizing downtime and business impact. Pingdom and UptimeRobot are some tools we use to monitor the website.
Website speed is a major factor for Google’s search engine rankings so we make sure to identify and fix issues that hamper the site speed. We regularly monitor the site speed to ensure that the page load times are satisfactory. Images and databases are optimized, and advanced caching plugins are installed when necessary to improve page load time.
To prevent data loss, we maintain a backup of your website. Annual offline backup is provided as a part of our AMC services which includes backup of your entire site files and database. Since offline backups do not rely on cloud services or remote servers, they protect your data from risks like hardware failures, accidental deletions, and cyberattacks.
With our AMC support, your website is in safe hands. To ensure your website is secure from attackers, we offer round-the-clock protection. Security updates, strong password reinforcement, 404 detections, malware scans, and two-factor authentication are some of the security measures we implement.
Security incidents or malfunctions are treated with utmost importance and we provide necessary support for website restoration. Depending on the urgency, our AMC team responds promptly to resolve the issue, ensuring data integrity and preventing further damage. See our Service Level Agreement for more details.
Our comprehensive AMC statement offers complete transparency on the status of our work. It includes an activity report, breakdown of the work completed (Support Request report), monthly details of the hours used and hours available.
Our dedicated AMC team takes proactive and diligent measures to ensure your website remains secure and operational.
We use advanced monitoring tools like Pingdom and UptimeRobot to track website uptime and performance, ensuring minimal downtime.
We update CMS platforms, plugins, and servers to fix vulnerabilities and prevent security threats.
Our team implements 404 detections, two-factor authentication and other security measures to keep your website safe.
We perform scheduled backups, including annual offline backups, to safeguard your data and enable quick recovery in case of issues.
Routine website audits help identify broken links, design inconsistencies, and slow-loading pages to ensure seamless user experience.
We implement strict security measures to prevent malicious file uploads and protect against cross-site scripting (XSS) attacks.
We integrate WAF solutions to add an extra layer of protection against cyber threats upon client requests
With strong password guidelines and limited user access permissions, we safeguard sensitive data and prevent unauthorized access.
Our 20-member AMC team, including developers, designers, and QA analysts, ensures quick resolution of website issues.
To ensure timely support and smooth website maintenance, our Service Level Agreement (SLA) categorizes issues with respective priority levels so as to efficiently handle all website maintenance requests.
Our proven solutions ensure optimal performance, security, and reliability of your website.
A 5+ Year Partnership in Website Maintenance and Support for a Leading Insurance Broking and Risk Management Company in the UAE
Our client, a top insurance broking and risk management company in the UAE, has been working with GMI for website maintenance and updates for over five years. We developed and maintained their main website. However, due to an internal decision, they hired another agency for a few landing pages. But, soon they faced multiple challenges, including poor execution and lack of proper support, which impacted their campaigns.
We helped them resolve the issues and optimize their website performance:
Our long-standing relationship continues to thrive, with GMI providing consistent support, expert guidance, and reliable website maintenance.
A well-maintained website creates a strong first impression, builds trust, and keeps visitors engaged. If a website is slow, outdated, or poorly optimized, it can drive potential customers away. Regular maintenance is essential for improving security, performance, SEO, and overall user experience.
Routine updates and security checks help prevent hacking attempts, malware infections, and data breaches, keeping your site and user information safe. A secure website reassures visitors, builds trust, and encourages repeat visits. Without regular maintenance, vulnerabilities can go unnoticed, putting sensitive data at risk and harming your reputation.
A well-maintained website runs smoothly, loads quickly, and provides an excellent user experience. Slow websites frustrate visitors and increase bounce rates, which negatively impacts conversions. Regular performance checks help optimize speed, fix technical issues, and ensure seamless navigation. Keeping plugins and software up to date ensures smooth functionality and prevents performance issues.
Search engines prioritize websites that are regularly updated, ensuring they remain relevant and easy to find. Performing regular maintenance helps fix broken links, update metadata, and keep website content aligned with SEO best practices. As search engine algorithms evolve, continuous optimization is key to maintaining strong visibility.
Identifying and addressing small issues early prevents them from escalating into major problems that require costly repairs or downtime. Regular maintenance helps ensure that your website remains functional and efficient, reducing the risk of unexpected breakdowns. Investing in website maintenance is a long-term strategy that saves money while protecting your business from potential disruptions.
Your website reflects your brand, and a poorly maintained one can damage credibility. A professional, well-functioning website reassures visitors that your business is reliable and up to date. Keeping security features, design elements, and performance optimized demonstrates your commitment to providing a great user experience. Regular updates help maintain a positive brand image and build long-term trust with your audience.
Technology is constantly evolving, and your website needs to keep up. Regular updates ensure compatibility with the latest browsers, devices, and screen sizes, preventing functionality issues. As new features and integrations emerge, maintaining your website allows you to adopt these advancements and stay competitive. Without updates, your website risks becoming outdated and inaccessible to modern users.
Maintaining a website means staying compliant with evolving legal requirements like GDPR, CCPA, and ADA. Regular updates help protect user data, improve accessibility, and ensure adherence to industry standards. Non-compliance can lead to penalties, legal action, or loss of customer trust. By keeping your website updated, you safeguard your business and create a more inclusive, legally secure digital space.