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Website Maintenance Agency in Dubai
Keep your website up to date, performing at its best, and secure from malware with Global Media Insight’s expert website maintenance services. With 24 years of experience as a website maintenance agency in Dubai, we are a trusted partner in providing seamless website maintenance services.
Our biggest strength is our dedicated 20-member AMC (Annual Maintenance Contract) team, specializing solely in website maintenance. This team of designers, frontend and backend developers, QA analysts, and an account manager handles every maintenance task with 100% precision and care.
We offer tailored Annual Maintenance Packages (AMC) to suit businesses of all sizes and budgets. Whether you’re a startup, SME, MNC, or government organization, we have the right plan for you. We work across multiple technologies and CMS platforms, including PHP, .NET, JavaScript, WordPress, WooCommerce, Magento, Shopify, and more. With our end-to-end website maintenance services, you can leave the technical aspects of your website to us and focus on growing your business.
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Years of Experience
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Happy Clients
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AMC Team
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Global Locations
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Brand Likes
Why Choose GMI for Your Website Maintenance Services?
At Global Media insight(GMI), we have a dedicated team exclusively for AMC clients, ensuring focused attention and seamless support for all website maintenance needs.
Tailored Packages
With customized maintenance packages and a flexible, hour-based approach, we offer solutions to businesses of all sizes and industries.
Bilingual support
Our bilingual website support in English and Arabic ensures a seamless experience for a diverse audience, especially across the Middle East.
Prompt Response
Our Service Level Agreement (SLA) guarantees immediate attention to critical issues, with a 30-minute response time for system-down situations.
Regular Health Checks
We take a proactive approach, conducting regular health checks to detect and fix potential issues before they escalate.
Technology Experts
Our team is proficient in multiple technologies and CMS platforms, including WordPress, WooCommerce, Drupal, Umbraco, Laravel, Magento, Shopify, and custom CMS solutions.
Our Annual Maintenance Contract (AMC) services
Our Annual Maintenance Contract (AMC) services cover everything needed to keep your website secure, updated, and performing at its best. From regular health checks to speed optimization and security updates, our suite of AMC services are designed to ensure your website runs smoothly.
Health Check
With regular health checks, we ensure your website is performing optimally. We conduct browser and mobile compatibility tests, check for broken links, ensure the enquiry form is processed correctly, and conduct load testing using Google speed test. Moreover, we evaluate the overall performance and check for design breaks that negatively impact the user experience, accessibility, or technical performance.
Managing Updates
To ensure the best performance of the website and access the latest features, it is mandatory to manage updates regularly. We install all necessary updates and plugins to ensure the website functions optimally. We identify and remove any unnecessary plugins or source codes that may be affecting the website performance.
Graphic Design
Keeping the website aesthetic and visually appealing is key to attracting potential customers. Our AMC services include graphic design support, from website page design to image creation, and infographic design. With our design team that stays updated on the latest design trends, your website’s visuals will stay relevant and engaging.
Content Upload
The dynamic nature of a website calls for frequent content updates. It could be updating the website copy, changing the contact number or updating images. Our AMC design and content team provides full support for adding, editing, and updating content as needed.
Website Customization Work
Our annual website maintenance contract includes customization support for adding design templates. Along with that, minor customization work like updating images or making small design adjustments is also covered in the contract.
Domain and Hosting Assistance
We provide domain and hosting assistance to help you with registering and managing your website’s domain name and the web hosting service. Hosting is not a part of this, only guidance is provided under AMC services.
Development Requests
Development requests include basic feature enhancements, functionality improvements, and HTML design/edits. For tasks requiring more effort, such as optimizations or new module inclusions, we assess the scope, communicate with the client, and proceed after approval.
Support for Requested Services
We provide dedicated support for all requested services covered under our AMC, including website updates, security enhancements, content management, and performance optimizations. Our team ensures timely execution, addressing client needs efficiently while maintaining website stability and functionality.
Website Uptime Monitoring
Regular website uptime monitoring is performed to check and track the website's availability and performance. It helps us detect problems early, minimizing downtime and business impact. Pingdom and UptimeRobot are some tools we use to monitor the website.
Speed Optimization
Website speed is a major factor for Google’s search engine rankings so we make sure to identify and fix issues that hamper the site speed. We regularly monitor the site speed to ensure that the page load times are satisfactory. Images and databases are optimized, and advanced caching plugins are installed when necessary to improve page load time.
Annual Offline Backup
To prevent data loss, we maintain a backup of your website. Annual offline backup is provided as a part of our AMC services which includes backup of your entire site files and database. Since offline backups do not rely on cloud services or remote servers, they protect your data from risks like hardware failures, accidental deletions, and cyberattacks.
Robust Security
With our AMC support, your website is in safe hands. To ensure your website is secure from attackers, we offer round-the-clock protection. Security updates, strong password reinforcement, 404 detections, malware scans, and two-factor authentication are some of the security measures we implement.
Website Restoration
Security incidents or malfunctions are treated with utmost importance and we provide necessary support for website restoration. Depending on the urgency, our AMC team responds promptly to resolve the issue, ensuring data integrity and preventing further damage. See our Service Level Agreement for more details.
AMC Statement
Our comprehensive AMC statement offers complete transparency on the status of our work. It includes an activity report, breakdown of the work completed (Support Request report), monthly details of the hours used and hours available.
How Do Our AMC Services Guarantee Superior Security, Uptime, and Website Performance?
Our dedicated AMC team takes proactive and diligent measures to ensure your website remains secure and operational.
24/7 Website Monitoring
We use advanced monitoring tools like Pingdom and UptimeRobot to track website uptime and performance, ensuring minimal downtime.
Regular Security Patches and Updates
We update CMS platforms, plugins, and servers to fix vulnerabilities and prevent security threats.
Proactive Threat Detection
Our team implements 404 detections, two-factor authentication and other security measures to keep your website safe.
Regular Website Backups
We perform scheduled backups, including annual offline backups, to safeguard your data and enable quick recovery in case of issues.
Performance Health Checks
Routine website audits help identify broken links, design inconsistencies, and slow-loading pages to ensure seamless user experience.
Secure File Uploads and XSS Prevention
We implement strict security measures to prevent malicious file uploads and protect against cross-site scripting (XSS) attacks.
Web Application Firewall (WAF) Implementation
We integrate WAF solutions to add an extra layer of protection against cyber threats upon client requests
Strong Password Policies and Access Control:
With strong password guidelines and limited user access permissions, we safeguard sensitive data and prevent unauthorized access.
Dedicated AMC Support Team
Our 20-member AMC team, including developers, designers, and QA analysts, ensures quick resolution of website issues.
Service Level Agreement (SLA) - Issue Prioritization
To ensure timely support and smooth website maintenance, our Service Level Agreement (SLA) categorizes issues with respective priority levels so as to efficiently handle all website maintenance requests.
Critical Situation/System Down (Priority 1)
Highest priority level, assigned to incidents that impact the entire production environment, affect all users, or have significant business implications.
Severe Impact (Priority 2)
When a software or hardware component has stopped functioning or is broken, causing disruptions to normal business operations. It applies when the system fails to operate as per the relevant technical specifications or proposal documents.
Moderate Impact (Priority 3)
Non-critical software issue. A user is unable to connect to a server, or a component such as Email, FOHD, or POS is malfunctioning, resulting in a moderate impact on business operations.
Minimal Impact (Priority 4)
Non-critical software issue. Incorrect documentation or a malfunctioning component with minimal effect on operations. This also includes requests for additional documentation or non-technical support.
How We Address Common Website Maintenance Challenges
Our proven solutions ensure optimal performance, security, and reliability of your website.
Frequent website downtime and slow response from current provider
- Real-time monitoring: We use Pingdom & UptimeRobot to instantly detect downtime.
- Fast response times: Critical issues are addressed within minutes, ensuring minimal disruption.
- 99.99% uptime guarantee: Our proactive maintenance keeps your website running smoothly.
Security related issues
- Regular security patches and updates: We keep your CMS platforms, plugins, and servers updated to prevent vulnerabilities.
- Proactive threat monitoring: Continuous security checks to detect and mitigate risks before they become threats.
- Web Application Firewall (WAF): Added protection to block malicious traffic as per client requests.
Slow website performance
- Image and code optimization: We compress images and refine code to reduce load times without compromising quality.
- Core web vitals optimization: Enhancing site speed, interactivity, and stability to improve Google rankings and user experience.
- Advanced caching & CDN implementation: Ensuring faster content delivery for users across different locations.
Lack of regular health checks
- Scheduled health checks: Conducted at regular intervals based on the selected AMC package.
- Comprehensive reports: Clients receive detailed insights on website performance, security status, and potential issues.
- Proactive issue resolution: Detecting and fixing problems before they impact website functionality.
Website Maintenance Case Study
A 5+ Year Partnership in Website Maintenance and Support for a Leading Insurance Broking and Risk Management Company in the UAE
The Challenge
Our client, a top insurance broking and risk management company in the UAE, has been working with GMI for website maintenance and updates for over five years. We developed and maintained their main website. However, due to an internal decision, they hired another agency for a few landing pages. But, soon they faced multiple challenges, including poor execution and lack of proper support, which impacted their campaigns.
Our Solution
We helped them resolve the issues and optimize their website performance:
- End-to-end website maintenance: Continued support under our extensive AMC, ensuring timely updates, security patches, and seamless performance.
- Rescuing landing pages: We took over the problematic landing pages, fixing execution errors and optimizing them for smooth functionality.
- Reliable and responsive support: We provided prompt assistance, ensuring their campaigns ran without disruptions.
- Ongoing optimization and enhancements: Regular health checks, security monitoring, and performance improvements to maintain a flawless website performance.
The Result
- Seamless website updates & maintenance for over five years.
- Smooth execution and reliable support for all website-related needs.
- Efficient resolution of third-party agency issues, preventing further disruptions.
- A trusted digital partner, ensuring the company's online presence remains strong and secure.
Our long-standing relationship continues to thrive, with GMI providing consistent support, expert guidance, and reliable website maintenance.
Our Featured Clients
Why Website Maintenance is Important for Any Business
A well-maintained website creates a strong first impression, builds trust, and keeps visitors engaged. If a website is slow, outdated, or poorly optimized, it can drive potential customers away. Regular maintenance is essential for improving security, performance, SEO, and overall user experience.
Security
Routine updates and security checks help prevent hacking attempts, malware infections, and data breaches, keeping your site and user information safe. A secure website reassures visitors, builds trust, and encourages repeat visits. Without regular maintenance, vulnerabilities can go unnoticed, putting sensitive data at risk and harming your reputation.
Performance
A well-maintained website runs smoothly, loads quickly, and provides an excellent user experience. Slow websites frustrate visitors and increase bounce rates, which negatively impacts conversions. Regular performance checks help optimize speed, fix technical issues, and ensure seamless navigation. Keeping plugins and software up to date ensures smooth functionality and prevents performance issues.
SEO
Search engines prioritize websites that are regularly updated, ensuring they remain relevant and easy to find. Performing regular maintenance helps fix broken links, update metadata, and keep website content aligned with SEO best practices. As search engine algorithms evolve, continuous optimization is key to maintaining strong visibility.
Cost efficiency
Identifying and addressing small issues early prevents them from escalating into major problems that require costly repairs or downtime. Regular maintenance helps ensure that your website remains functional and efficient, reducing the risk of unexpected breakdowns. Investing in website maintenance is a long-term strategy that saves money while protecting your business from potential disruptions.
Brand reputation
Your website reflects your brand, and a poorly maintained one can damage credibility. A professional, well-functioning website reassures visitors that your business is reliable and up to date. Keeping security features, design elements, and performance optimized demonstrates your commitment to providing a great user experience. Regular updates help maintain a positive brand image and build long-term trust with your audience.
Compatibility
Technology is constantly evolving, and your website needs to keep up. Regular updates ensure compatibility with the latest browsers, devices, and screen sizes, preventing functionality issues. As new features and integrations emerge, maintaining your website allows you to adopt these advancements and stay competitive. Without updates, your website risks becoming outdated and inaccessible to modern users.
Compliance with standards
Maintaining a website means staying compliant with evolving legal requirements like GDPR, CCPA, and ADA. Regular updates help protect user data, improve accessibility, and ensure adherence to industry standards. Non-compliance can lead to penalties, legal action, or loss of customer trust. By keeping your website updated, you safeguard your business and create a more inclusive, legally secure digital space.
Websites are living organisms that must be nurtured and cared for, and be allowed to evolve in keeping with modern digital trends.
Frequently Asked Questions
Q) Why does my website need regular maintenance?
Q) What all services do you offer in your website annual maintenance contract?
Q) What are the benefits of going for a higher AMC package?
Q) Can I have multiple websites maintained using a single AMC package?
Q) Will the unused hours be added to my next AMC package?
Q) Will I get support if my hours are consumed before one year?
Q) Does your website AMC have an expiration date?
Q) How can I send a maintenance update request?
Q) How long will it take to finish a maintenance request?
Q) Will you ensure the safety of my data?
Q) Is it possible for me to do my website’s maintenance myself?
Q) Is there any value addition for your AMC packages?
Q) Should I host my website with you?
Q) Do you provide maintenance for non-GMI-built websites?
Q) Is your website AMC a service contract?
Looking for a trusted website maintenance agency in Dubai to keep your site secure, updated, and running at its best?
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GLOBAL MEDIA INSIGHT -
Dubai Digital Interactive Agency.
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Global Media Insight is rated 4.4 stars -
based on 52 reviews in Google Business listing.
